The service
Discreet property oversight.
Nothing more. Nothing less.
We are your trusted local private representative — the on-ground eyes, hands and accountability for your home. While you are away, we manage the day-to-day condition and readiness of your property. When you return, it is ready.
Four pillars
One standard. Every property.
Every Peninsula Estates Private Office client receives service across all four pillars. The depth and frequency is determined by the tier - the commitment to quality never varies.
Pillar 01
Always Across It
Your home is visited regularly, on a schedule we agree together. Security, condition and presentation are checked at every visit — and you receive a photo report, every time without exception. Issues are identified early, before they become costly. While you are away, nothing is left unattended and nothing is left to chance.
Pillar 02
Cared For Like Your Own
When something needs attention, you hear from one person — me. I assess it, advise you clearly and manage it through to complete resolution. The right tradespeople are sourced, briefed and held accountable to your standard. Nothing is signed off until the work meets the mark. You make one decision, if any. I handle everything else.
Pillar 03
Your Standard, Maintained
Every person who enters your home — cleaner, contractor, tradesperson — is personally briefed and supervised to your expectations, not a general one. Your home has its own standard and that standard is preserved at every visit. Nothing is approximated. Nothing is left to assumption. The people who care for your home understand what that means before they arrive.
Pillar 04
Ready Before You Are
Before every arrival, your home is prepared, checked and presented to your standard. Temperature and lighting set. Every room walked before you walk in. When you arrive, your home does not need a moment to catch up — it is already there. That is not a courtesy. It is a commitment.
Service tiers
Three levels of representation.
The right tier depends on your property's needs, how often you visit, and the level of reporting and response that suits you.
Steward
Foundation oversight for owners who want confidence between visits.
Your property is inspected fortnightly. Security, condition and presentation are checked at every visit and a photo report is delivered to you without exception.
Includes
—Fortnightly property inspections
—Security and condition checks at every visit
—Photo report after every visit
—Minor maintenance coordination
—Monthly owner summary
Recommended
Custodian
Full representation — oversight, maintenance and arrival readiness.
Everything in Steward, with the addition of arrival preparation, cleaner coordination and seasonal oversight. Your home is not only monitored — it is maintained and ready. Two arrival preparations are included each month, your cleaners are briefed and verified to your standard, and a full seasonal audit is conducted annually to get ahead of anything before it becomes a problem.
Includes everything in Steward, plus
—Two Arrival preparations per month
—Cleaner coordination, briefing and sign-off
—Climate and presentation check before every arrival
—Storm response site visit
—Annual seasonal property audit
Private Office
Complete representation - with priority response, compliance documentation and a custom owner dashboard.
The highest level of representation we offer. Everything in Custodian, with the addition of priority two-hour response, quarterly condition audits, full compliance documentation for insurance and asset management purposes, and a custom owner dashboard giving you a live view of your property's condition and history. A monthly welcome call ensures you are always fully across your property before you arrive.
Includes everything in Custodian, plus
—Priority two-hour response
—Custom owner dashboard
—Quarterly condition audit
—Compliance documentation
—Monthly owner welcome call
All third party services are fully itemised and transparently disclosed in advance. No work is arranged without your knowledge and prior approval, ensuring complete clarity and control at every stage.
How it begins
Our Process.
1
We speak
A 30-minute call to understand your property, how you use it, and what good representation looks like for you. From there we will arrange a complimentary site walkthrough.
2
We prepare your brief
A clear summary of the tier we recommend, what it covers, and what the monthly investment looks like.
3
We onboard your property
Your property master file is built, your contractors are met and briefed, and your owner reporting is established.
4
We begin representing you
From the first visit, you receive a photo report. From that point, your property is properly looked after.
Ready to discuss your property?
Begin with
a conversation.
Without obligation and without pressure.
Enquire about representation +61 430 002 849 · office@peninsulaestatesprivateoffice.com